We are adding more frequently asked questions for you here soon..
If you cannot find an answer, please feel free to contact us.
We send all retail orders via Kantor Pos Indonesia – either standard airmail or express direct from Danpasar, Bali.
This will connect to your country’s own domestic postal service when the product arrives to your home country.
For wholesale orders we offer standard Airfreight and Sea freight options as well as DHL depending on your needs. Please get in touch with us and we can organize shipping quote on your behalf.
We offer 30-day money back guarantee!
Simply notify us and include proof of purchase within 30-days of product arrival and we will help arrange return shipping.
Please note, return postage costs will not be covered by Gravotonics.
For missing or damaged parts, please contact us immediately and we will either offer part refund or arrange to send out the replacement part at no cost to you.
For more information please see our Quality Guarantee page.
Yes. We offer a 10-Year Warranty on materials and workmanship for all retail orders.
We check our swings thoroughly before we send them out; however if something faults within 10 years, let us know immediately, and we will send a replacement out right away.
Our guarantee for manufacturing defects does not include normal wear and tear, or parts damaged due to to abnormal or careless use.
Please Note: 5-Year limited warranty applies for wholesale/studio orders.
For more information, please see our Quality Guarantee page.