Product Guarantee

Our guarantee to you is complete and unconditional – If any item you have purchased is faulty (workmanship or materials)
we’ll exchange or refund the amount paid for the item within 30 days of purchase.


Limited Five-Year Warranty

We offer a FIVE-YEAR Quality/Workmanship WARRANTY on any Gravotonics Yoga Swing or Aerial Hammock purchased via our website.


The warranty does not cover the adjustment straps that are included with your yoga swing
or aerial hammock package, and we do not provide replacements.

Likewise for any other product on offer through our website.


For a money back guarantee, please let us know immediately within the first 30 days.


Initiate a Return: If you wish to return your item, please contact us within 30 days of purchase if something
is missing from your order and we will happily offer a refund or to replace that item. Conditions Apply.

Return package must be postmarked within 30 days of product arrival and you are responsible for all return shipping costs.

Please Note: We are not responsible for packages lost by the shipping service in transit or stolen after delivery.

 

Quality Control

All Gravotonics products are handmade in our workshop. Our high standards ensure that we deliver a quality product and
we have NEVER had one Swing returned due to faulty workmanship or materials since production began in 2003.

This is a statistic we are very, very proud of.


What is Covered Under Our Warranty:

– Manufacturing defects in materials and workmanship.

– Must have proof of purchase and proof of defect.


What is Not Covered:

– The owner modifying, attempting to fix, or otherwise altering the product.

– Damage to product due to being left outdoors (rust, sun-bleach, dust, etc.).

– Tears or rips from use with jewelry or belt buckles.

– Damaged due to to abnormal or careless use.

– Breakage and/or general wear and tear of the adjustment straps.

– If you have acquired a Swing or Hammock via a 3rd-party retailer,
you will need to arrange your warranty claim directly with the reseller.


How Long Does the Coverage Last?

– This warranty lasts for five (5) years from the date of original purchase of this product.


What Gravotonics Will Do:

– If your product malfunctions due to a manufacturing defect, we will either offer to give a refund,
replace the effected part, or replace the entire item upon proof.