Shipping & Handling

We send out orders throughout the week and generally arrive quite quickly to major cities around the world.

Order Processing Time: 1-3 days.

International Shipping

All FREE Shipping orders are sent worldwide via Kantor Pos (Indonesia) Standard Air Mail – Arrives approx. 14-20 days.

(FREE Shipping only applies to Swing & Hammock orders.)

Express Shipping orders are sent worldwide via Kantor Pos (Indonesia) Express Mail Service – Arrives within approx. 5-7 days.

Express orders are charged at a flat rate of USD$9.95 for any orders under 1kg and USD$14.95 per item over 1kg (optional).

(Both Standard/Express Shipping can take longer for remote areas)..

Tracking

Tracking numbers are available for Express Post orders and in some other cases..

Please email us to request your tracking number if you would like to keep an eye out for your package, and we will email it to you if one has been assigned.

ADDITIONAL CHARGES AND/OR IMPORT FEES MAY APPLY.

PLEASE CHECK YOUR INDIVIDUAL COUNTRY’S RULES AND REGULATIONS FOR MORE DETAILS.

We are not responsible for packages lost by the shipping service in transit or stolen after delivery. Please put in a claim directly with your local post service.

Circumstances that may cause a delay

Packages for delivery to a APO/FPO address, outlying states or territories and extremely remote areas may experience delays.

Please Note: We are unable to send to P.O. BOXES – Must be a residential address ONLY!

Please ensure your telephone number and address details are correct.

Separate Shipments

To prevent damage your order may arrive in different boxes and at different times.

We try to send the entire order off the same day, but depending on the manner in which it was ordered this is not always possible particularly with wholesale orders.

Sometimes the carrier will separate packages in transit even if they were sent off together. This is no need for worry; you may just have to be extra patient for the other items.

You will never be charged more for shipping and handling than what you agreed to pay at checkout.

Cancellation

To cancel your order please contact our customer service. Cancellations will be processed within 2 business days.

If your order has already shipped the order cannot be canceled but you will be able to return the product at your expense.

Returns/Exchanges

Returns will be accepted as long as returned in original/unused condition.

You will be responsible for the return postage costs.

If swapping for another item, you will also cover the cost for your replacement to be sent to you. A 15% re-stocking fee may apply.

Click here or more information about our quality guarantee and returns policy.

Our Commitment to You

We want you to get your packages intact, orderly and within a timely manner and we strive our best to make it happen.

However, delivery dates are not guaranteed and unforeseen circumstances may delay your order’s estimated time of arrival, particularly with COVID19.

We always do our best to keep you as updated and informed of your shipment as possible.