What is your 30-Day Money Back Policy?

We offer 30-day money back guarantee! Simply notify us and include proof of purchase within 30-days of product arrival and we will help arrange return shipping. Please note, return postage costs will not be covered by Gravotonics. For missing or damaged parts, please contact us immediately and we will either offer part refund or arrange […]

Do your products have a warranty?

Yes. We offer a 10-Year Warranty on materials and workmanship for all retail orders. We check our swings thoroughly before we send them out; however if something faults within 10 years, let us know immediately, and we will send a replacement out right away. Our guarantee for manufacturing defects does not include normal wear and […]

What shipping carrier do you use?

We send all retail orders via Kantor Pos Indonesia – either standard airmail or express direct from Danpasar, Bali. This will connect to your country’s own domestic postal service when the product arrives to your home country. For wholesale orders we offer standard Airfreight and Sea freight options as well as DHL depending on your […]

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